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SBI Recruitment 2022 for Manager, Deputy Manager, More Notification Apply Online 32 Job Vacancies 01 July 2022

Sarkarijoblive Desk | Updated: May 21,2022 12:49 PM

SBI Recruitment 2022 Notification: State Bank of India(SBI) has released the Recruitment Notification for the Post of Manager, Deputy Manager, More on 21 May 2022 in Navi Mumbai, Bangalore, Vadodara. Candidates Who wants to apply for SBI Manager, Deputy Manager, More Vacancies, apply on or before 12 June 2022

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SBI Recruitment 2022 - Manager, Deputy Manager, More Vacancies

Manager, Deputy Manager, More Vacancies in SBI Recruitment 2022

Designation
:
Manager, Deputy Manager, More
Vacancies
:
32
Salary
:
Disclosed
Location
:
Navi Mumbai, Bangalore, Vadodara
Lastdate
:
12/06/2022

Qualification Details:

ADVERTISEMENT NO: CRPD/SCO/2022-23/08

1. Position: AGM (IT- Tech Operations)

2. No of Post: 01

3. Grade Scale: SMGS-V

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years’ experience in a Contact Centre or a complex multi-site 24X7 IT environment in handling a mix of internal/ vendor/ OEM and partner resources, building and leading high-performing agile teams, focusing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

ii) Preferred Experience: Experience in working & managing: Inbound /Outbound/ Omnichannel Contact Centre environments. Platforms like Avaya /Cisco / Genesys/ CRM / Collections/ Sales. IT operational support, industry grade ITSM tools or MACD. Change Management in multi-instance environments like Production, Development and UAT. Command Centre and Business Continuity Management for multi-site large-scale real-time operations. Managing complex IT Systems integrated environments using real time API/Other connectivity methodologies.

6. Specific Skills Required: Excellent knowledge of IT Security, Networking, WAN/LAN and other IT Infra related environments. Good Team Management and co- ordination skills.

 

1. Position: AGM (IT-Inbound Engineer)

2. No of Post: 01

3. Grade Scale: SMGS-V

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in a Contact Centre or a complex multi-site 24X7 IT environment handling a mix of inbound CC Tech related internal/ vendor/ OEM and partner resources, building and leading highperforming agile teams, focussing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

ii) Preferred Experience: Experience in working & Knowledge of:

a) CC Telephony and related communications technologies for Omni Channel Contact Centre Technologies like IVRs, ACDs, Chat/Messaging Platforms, Video, Email, Call/Channel Blending, WFM tools, etc.

b) Call and Screen Recording Solutions provided by OEMs like Avaya /Cisco / Genesys / Nice / Verint etc.

c) Service Provider Telephony Integrations and connectivity using PSTN / VoIP / SIP / PRI /TDM based protocols.

d) Contact Centre Reporting and Analytics tools including WFM Platforms.

6. Specific Skills Required: Excellent knowledge of IT Security, Networking, WAN/ LAN and other IT Infra related environments. Good Team Management and co- ordination skills. Good networking skills represented by their Affiliations/ Industry Connects with various forums such as National and International Contact Centre Tech Forums, platform providers, Indian Telcos, SI's and IT Services/Hosting Services Providers.

 

1. Position: AGM (IT-Outbound Engineer)

2. No of Post: 01

3. Grade Scale: SMGS-V

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in a Contact Centre or a complex multi-site 24X7 IT environment handling a mix of outbound CC Tech related internal/ vendor/ OEM and partner resources, building and leading highperforming agile teams, focussing on planning, development strategies /initiatives. (Training & Teaching experience will not be counted for the eligibility).

ii) Preferred Experience: Experience in working & Knowledge of:

a) CC Telephony and related communications technologies for Outbound Omni Channel Contact Centre Technologies like Auto Dialers with multiple modes (Predictive/ Progressive/ Preview/ Manual), OVRs, SMS, Chat/ Instant Messaging Platforms, Video, Call/ Channel Blending, WFM tools.

b) Call and Screen Recording Solutions provided by OEMs like Avaya, Genesys, Cisco, Nice, Verint etc. and Mid-Tier Hosted Platform providers like Ameyo, CZentrix, Exotel etc.

c) TRAI/ DOT regulation guidelines.

d) Service Provider Telephony Integrations and connectivity using PSTN / VoIP / SIP / PRI /TDM based protocols and Outbound CLI rotation methodologies.

6. Specific Skills Required: Excellent knowledge of IT Security, Networking, WAN/ LAN and other IT Infra related environments. Good Team Management and coordination skills. Good networking skills represented by their Affiliations/ Industry Connects with various forums such as National and International Contact Centre Tech Forums, platform providers, Indian Telcos, SI's and IT Services/Hosting Services Providers.

 

1. Position: AGM (IT Security Expert)

2. No of Post: 01

3. Grade Scale: SMGS-V

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 14 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in any one of the following:

a) Level-3 resource in an organization in the business of providing Network Services OR

b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR

c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

6. Specific Skills Required: Should have expert level knowledge of IT Security, networking. Sound analytical and troubleshooting skills. Good Team Management and coordination skills. Fluent in at least Hindi and English languages.

 

1. Position: Manager (IT Security Expert)

2. No of Post: 02

3. Grade Scale: MMGS-III

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 8 years of post-basic qualification experience in IT industry/ business, out of which at least recent 5 years in any one of the following:

a) Level-3 resource in an organization in the business of providing Network Services OR

b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR

c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

6. Specific Skills Required: Should have expert level knowledge of IT Security, routing and switching protocol and networking devices. Sound analytical and troubleshooting skills. Good Team Management and coordination skills Fluent in at least Hindi and English languages.

 

1. Position: Deputy Manager (Network Engineer)

2. No of Post: 06

3. Grade Scale: MMGS-II

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 5 years in any one of the following:

a) Level-2 resource in an organization in the business of providing Network Services. OR

b) As TAC resource of an OEM (in the field of network security devices such as firewall, IPS etc.) OR

c) Experience in managing network security for any organization in BFSI sector (Training & Teaching experience will not be counted for the eligibility).

6. Specific Skills Required: Should have expert level knowledge of IT Security, routing and switching protocol and networking devices. Sound analytical and troubleshooting skills. Good Team Management and co- ordination skills

 

1. Position: Deputy Manager (Site Engineer Command Centre)

2. No of Post: 06

3. Grade Scale: MMGS-II

4. Basic Qualifications: BE/ BTech in (Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics & Communications Engineering) or equivalent degree in relevant discipline from recognized University/Institute with 60% marks (equivalent CGPA Score)

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 5 years of post-basic qualification experience in IT industry/ business, out of which at least recent 3 years in a Contact Centre or a complex multi-site 24X7 IT environment for IT Operations Management providing ongoing support, issue resolution & downtime management. (Training & Teaching experience will not be counted for the eligibility).

ii) Preferred Experience: WAN/LAN and other IT Infra related environments Managing complex IT Systems integrated environments using real time API/Other connectivity methodologies. Managing IT operational support for complex multi-site 24X7 IT environments using a mix of internal/vendor/OEM and partner resources. Industry grade ITSM and Tech Stack Monitoring tools in large IT Operations environment. Managing real time multi-issue calls for resolution.Working with multiple resolution groups onsite and remotely. Relevant experience on usage of Real Time Collaboration tools for issue resolution

6. Specific Skills Required: Should have knowledge of IT Security, routing and switching protocol and networking devices. Sound analytical and troubleshooting skills. Good Team Management and co- ordination skills

 

1. Position: Deputy Manager (Statistician)

2. No of Post: 05

3. Grade Scale: MMGS-II

4. Basic Qualifications: Full time Degree in Statistics / Applied Statistics/ Econometrics from recognized university/ Institute with minimum 60% marks in aggregate (equivalent CGPA Score). The Institute should be recognized/ approved by Govt., Govt. Bodies/AICTE) Course completed through correspondence/ part-time are not eligible.

5. Experience (as on 01.04.2022): 

i) Essential Experience: Minimum 5 years post qualification experience as a Statistician/ Executive in Supervisory/ Management Role in:

i. Scheduled Commercial Bank/ Associate or subsidiaries of a Scheduled Commercial Bank or Major Private Sector Bank OR

ii. In a Public Sector or Listed Financial Institution/ Company (Training & Teaching experience will not be counted for the eligibility).

ii) Preferred Experience: Candidates having experience in data validation, analysis and reporting to Top Management will be preferred.

6. Specific Skills Required: Good Analytical Skills


Application Fee:

Application fees and Intimation Charges (Non-refundable) is 750/- ( Seven hundred fifty only) for General/ OBC/ EWS candidates and NIL for SC/ ST/ PWD candidates.

Age Limit:

Maximum Age (in Years) As on 01.04.2022: 35 - 45 years

How To Apply:

Online Registration Of Application & Payment Of Fees: From 21.05.2022 To 12.06.2022

i. Candidates will be required to register themselves online through the link available on SBI website https://bank.sbi/careers OR https://www.sbi.co.in/careers and pay the application fee using Internet Banking/ Debit Card/ Credit Card etc.

ii. Candidates should first scan their latest photograph and signature. Online application will not be registered unless candidate uploads his/her photo and signature as specified on the online registration page (Please refer para H-b-ii. and para H-c.-v. along with para H-e.-vi under ‘How to Upload Documents”).

iii. Candidates should fill the application carefully. Once application is filled-in completely, candidate should submit the same. In the event of candidate not being able to fill the application in one go, he can save the information already entered. When the information/ application is saved, a provisional registration number and password is generated by the system and displayed on the screen. Candidate should note down the registration number and password. They can re-open the saved application using registration number and password and edit the particulars, if needed, but only for three times. Please note that this facility of editing the saved information will be available for three times only. Once the application is filled completely, candidate should submit the same and proceed for online payment of fee.

iv. After registering online, the candidates are advised to take a printout of the system generated online application forms

1. The process of Registration is complete only when fee is deposited with the Bank through online mode on or before the last date for payment of fee.

2. Before applying, candidates are requested to ensure that they fulfil the eligibility criteria for the post as on the date of eligibility.

3. Candidates are required to upload all required documents (brief resume, ID proof, proof of age, education, experience etc.) failing which their candidature will not be considered for shortlisting / interview.

4. Short listing will be provisional without verification of documents. Candidature will be subject to verification of all details / documents with the original when a candidate reports for interview (if called).

5. In case a candidate is called for interview and is found not satisfying the eligibility criteria (Proof Age, Educational Qualification and Experience etc.) he / she will neither be allowed to appear for the interview nor be entitled for reimbursement of any travelling expenses.

6. Candidates are advised to check Bank's website https://bank.sbi/web/careers or https://www.sbi.co.in/web/careers regularly for details and updates (including the list of shortlisted / qualified candidates). The Call letter / advice, where required, will be sent by e-mail only (No hard copy will be sent).

7. In case more than one candidate scores same marks as cut-off marks in the final merit list (common marks at cut-off point), such candidates will be ranked in the merit according to their age in descending order.

8. Hard Copy Of Application & Other Documents Are Not To Be Sent To This Office.

9. All revision / corrigenda (if any) will be hosted only on the Bank’s abovementioned websites

Selection Procedure:

1. Shortlisting and Interview

2. The selection will be based on shortlisting and interview.

3. Interview: Mere fulfilling minimum qualification and experience will not vest any right in candidate for being called for interview. The Shortlisting Committee constituted by the Bank will decide the shortlisting parameters and thereafter, adequate number of candidates, as decided by the Bank will be shortlisted and called for interview. The decision of the Bank to call the candidates for the interview shall be final. No correspondence will be entertained in this regard. Candidates shortlisted through shortlisting exercise will be called for interview. Interview will be of 100 marks. The qualifying marks in Interview will be as decided by the Bank.

4. Merit List: Merit list for selection will be prepared in descending order on the basis of scores obtained in interview only. In case more than one candidate score the cut-off marks (common marks at cut-off point), such candidates will be ranked according to their age in descending order, in the merit.



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