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NISG Recruitment 2021 for Program Manager Notification Apply Online 1 Job Vacancy 21 October 2021

Sarkarijoblive Desk | Updated: Sep 24,2021 5:19 PM

NISG Recruitment 2021 Notification: National Institute of Smart Government(NISG) has released the Recruitment Notification for the Post of Program Manager on 24 September 2021 in New Delhi. Candidates Who wants to apply for NISG Program Manager Vacancies, apply on or before 15 October 2021

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NISG Recruitment 2021 - Program Manager Vacancies

Program Manager Vacancy in NISG Recruitment 2021

Designation
:
Program Manager
Vacancy
:
1
Salary
:
Disclosed
Location
:
New Delhi
Lastdate
:
15/10/2021

Qualification Details:

1. Position: Program Manager (CRM)

2. Educational Qualification: B.E. / B.Tech / MCA / M.Tech / MBA

3. Experience:

(i) Mandatory:

(a) Minimum 10 years of relevant IT industry experience

(b) Minimum 5 years of Project Management

(c) 5-6 years of experience in implementing CRM and related applications in reputed organizations. Preferably Open Source based CRM or MS Dynamics CRM

(ii) Desirable (Added Advantage):

(a) 3-5 years of experience in "Avaya Communication Systems"

(b) Experience in e-Governance projects including understanding of various government processes / RFPs / Contract and Vendor Management.

(c) Experience in managing complex relationships (Customer, Partners and Vendors) and Large / Diverse teams.

4. Job Profile:

(i) Responsible for overall CRM Program Management (Business Consulting, IT, Operations, RFP, Contracts, Roadmap Definition and Business Policies) of UIDAI to effectively address Resident's Queries / Grievances.

(ii) Managing complex CRM, digital and technology implementations for UIDAI including implementation, Upgrade and AMS of CRM Application and other important contact center infrastructure like Avaya, IVRS, call management system, web portals, TFN, MPLS etc.

(iii) Responsible for division’s RFP Process including preparation, bid evaluation, formulation of SLA methodologies, vendor on-boarding, invoicing, refresher trainings, and supervision of day to day operations monitoring and issues coordination’s / resolution.

(iv) Enable the user acceptance of the CRM system and enhancements by compelling value proposition, creating awareness and demand, Messaging & Communication.

(v) Manage the Post launch of CRM system/Enhancements by capturing the user experience and the feedback from the user.

(vi) Ensuring all Security policies and guidelines of UIDAI are being implemented and adhered by all vendors/partners.

(vii) Manage the change management process by communicating enhancement of the CRM system to all the stakeholders and facilitate user adoption of CRM system.

(viii) Responsible for enabling CRM and related analytics for UIDAI management and business improvement.

(ix) Regular Monitoring and Assessing the effectiveness of the existing grievance redressal system and implement improvements.


How To Apply:

Last Application Date: 15th October 2021

Selection Procedure:

Selection Will be Based either Written Exam/Interview

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